Cisco Installs First Remote Expert Technology in Ireland
Cisco installs first remote expert technology in Ireland
Pictured: Adam Grennan, country manager Ireland, Cisco
Cisco Remote Expert
Cisco has launched a new technology in Ireland that will allow retail banking customers to have virtual face-to-face meetings with banking specialists and experts from any bank branch in real-time via high-definition video.
Cisco Remote Expert Smart Solution for Retail is designed to take advantage of the expertise and sales potential of specialty lending, wealth management and other types of banking advisers.
Cisco has signed its first contract in Ireland for the new technology with AIB, which recently launched its first digital banking store, The Lab (Learn about banking), in Dundrum Town Centre.
The Lab incorporates the latest Cisco Remote Expert video booths where visitors can use the latest video call technology to contact financial advisers seven days a week for advice from their home mortgages and other financial products.
Les Hurrell, a major account manager with Cisco, explains, “If you’re living in Galway and want to apply for a home mortgage, you won’t have to drive all the way to the nearest branch with a mortgage adviser.”
“Instead you can just book an appointment in the booth in your home-town and do it from there.”
Adam Grennan, country manager Ireland, Cisco added: “Cisco Remote Expert Smart Solution for Retail enables banks to maximize the efficiency and productivity of expensive financial services advisers so they can capture business at that important first contact while providing the personalized service the customer desires.”